Thank you for using Crosspostr (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, and protect personal and non-personal information when you access or use Crosspostr and any related websites, dashboards, APIs, or services operated by ETTAY VENTURES LIMITED.

By using Crosspostr, you agree to the terms of this Privacy Policy. If you do not agree, you should not use the Service.

INFORMATION WE COLLECT

PERSONAL DATA

We may collect and process the following personal and account-related information:

Name, email address, billing and payment information, account credentials, and authentication tokens or access keys required to connect third-party platforms including Instagram, Facebook, YouTube, TikTok, Snapchat, and Spotify. These credentials are used solely to enable posting, analytics, scheduling, and automation features explicitly initiated by you.

NON-PERSONAL DATA

We may collect non-personal data including IP address, browser type, device information, operating system, usage logs, timestamps, and interaction data. This information is used to maintain platform stability, improve features, detect abuse, and optimise performance.

PURPOSE OF DATA COLLECTION

We collect and use data for the purpose of operating, maintaining, and improving Crosspostr, enabling cross-platform content distribution, analytics, scheduling, account management, billing, customer support, and service communications. We do not use your data for purposes unrelated to the Service.

THIRD-PARTY PLATFORM INTEGRATIONS

Crosspostr integrates with third-party platforms through official APIs and internal connectors. These may include, but are not limited to:

Instagram API

Facebook Graph API

YouTube API Services

TikTok API

Snapchat API

Spotify connections via internal data connectors

By connecting any third-party account, you expressly authorise Crosspostr to interact with those platforms on your behalf within the permissions you grant. Your use of those platforms remains subject to their respective terms, policies, and usage restrictions.

YOUTUBE API SERVICES

Crosspostr uses YouTube API Services. By using Crosspostr to interact with YouTube, you agree to be bound by the YouTube Terms of Service available at https://www.youtube.com/t/terms.

GOOGLE PRIVACY POLICY

Use of YouTube API Services may involve Google data processing. Google’s Privacy Policy applies and is available at https://policies.google.com/privacy.

SPOTIFY CONNECTIONS

Crosspostr may connect to Spotify via internal connectors to retrieve or reference account-level metadata where explicitly authorised by you. Spotify is not affiliated with or endorsed by ETTAY VENTURES LIMITED. Use of Spotify remains governed by Spotify’s own Terms of Service and platform rules. Crosspostr does not control Spotify data availability, accuracy, or uptime.

NO PLATFORM LIABILITY

Crosspostr acts solely as a technical facilitator. We do not guarantee platform availability, API stability, posting success, analytics accuracy, or compliance outcomes across Instagram, Facebook, YouTube, TikTok, Snapchat, Spotify, or any other third-party service. ETTAY VENTURES LIMITED accepts no liability for content rejection, account suspension, API changes, rate limits, feature removals, data loss, monetisation impact, or enforcement actions taken by third-party platforms.

DATA SHARING

We do not sell personal data. Data is shared only where strictly necessary to provide the Service, including with connected platforms, payment processors, hosting providers, and infrastructure services. All such providers are required to maintain appropriate security and confidentiality standards.

SECURITY MEASURES

We implement commercially reasonable technical and organisational measures to protect data, including encryption of access tokens where applicable, secure storage, access controls, and monitoring. However, no system is completely secure and we cannot guarantee absolute security of data transmitted or stored.

DATA RETENTION

We retain personal data only for as long as necessary to provide the Service, meet legal obligations, resolve disputes, or enforce agreements. You may disconnect platforms or request deletion of your account subject to legal and operational requirements.

CHILDREN’S PRIVACY

Crosspostr is not intended for children and does not knowingly collect personal data from individuals under the age of 13.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted within the Service or on our website. Continued use of Crosspostr after changes are posted constitutes acceptance of the updated policy.

GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes arising in connection with this policy.

CONTACT INFORMATION

If you have any questions, concerns, or data-related requests, you may contact us at:

Email: support@crosspostr.com

By using Crosspostr, you acknowledge that you have read, understood, and agreed to this Privacy Policy.